"I took at pocket watch to be repaired only to find out that they didn't do repairs. However to my surprise the Jeweler for no charge gave me a lesson on pocket watches. It turnes out that this railroad watch in unique and the time can only be set by removing the front cover and lifting a very small lever. It was an enjoyable experience and to me says a lot about the character of those that work there. I can't call myself a customer because all the help cost me nothing, but I'm very satisfied and will shop there for the next ring I buy my wife of over 50 years."